SaaS provides the demonstration about the usage of the software.This targets mainly on the customer satisfaction and solving their problems. Also, a reasonable amount of importance is given to the customer feedback. It is definitely useful and very helpful to the customers to make the decision before purchasing. Customer-vendor relationship was mainly taken into consideration.
For more info, pls visit : http://blog.monitis.com/index.php/2009/06/05/saas-versus-on-promise-software-wysiwyg-principle/
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